Fatafat Delivery – Terms & Conditions

Welcome to Fatafat Delivery. By using our app, website, or services, you agree to the following Terms & Conditions:

1. General

Fatafat Delivery is an online platform that connects customers with local restaurants, cloud kitchens, grocery stores, medical stores, and delivery partners. By placing an order, you agree to follow all applicable terms mentioned here.

2. Order Acceptance

All orders placed through Fatafat Delivery are subject to acceptance and availability. We reserve the right to accept or reject any order at our discretion.

3. Pricing & Payment

All prices listed on the platform are inclusive of applicable taxes unless mentioned otherwise. Payment can be made online or through available payment methods on the platform.

4. Return Policy

We do not offer any returns on any orders.

5. Refund Policy

If any refund is approved by Fatafat Delivery or the partner restaurant/store, the refund amount will be credited within 10 working days to the original payment method.

6. Shipping / Delivery Policy

We aim to deliver your order within 30 to 90 minutes from order confirmation. Delivery time may vary due to traffic, weather conditions, availability, or unforeseen circumstances.

7. Cancellation Policy

Orders once placed may not be cancelled after confirmation. In special cases, cancellation may be allowed at the discretion of Fatafat Delivery.

8. Quality & Responsibility

Fatafat Delivery acts as a delivery and technology platform. The quality, quantity, and preparation of food/products are the responsibility of the respective restaurant/store.

9. User Responsibility

Users are responsible for providing correct delivery address and contact details. Fatafat Delivery will not be responsible for delays or non-delivery due to incorrect information.

10. Changes to Terms

Fatafat Delivery reserves the right to update or modify these Terms & Conditions at any time without prior notice.

11. Contact Information

For any queries, support, or complaints, you can contact us through our official support channels.